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Customer Service

Customer Service / FAQ's

  What payment methods do you accept ?
Caribbeansupercenter.com accepts MasterCard, Visa, American Express, and Pay Pal.
Orders are processed and shipped within 2-3 business days.
Caribbean Supercenter also accepts for in store purchases cashiers' check, ebt/food stamp cards, wic checks and money orders written by United States banks only.

Is Your Website Secure?
All personal data and credit card details transmitted via our website is encrypted using 128bit encryption via Secure Socket Layer (SSL). Caribbeansupercenter.com uses security certificates on our SSL servers to ensure the highest level of security generally available. Use of this technology ensures that your data can only be read by the intended recipient. Should the data be intercepted by a 3rd party, the data's content is not legible.

What are your Shipping options?
Caribbeansupercenter.com uses UPS to ship all packages, UPS is renowned for its reliability and the company offers an order tracking facility which enables you to track your package.

Do you ship to PO Boxes?
We do not ship to P O Boxes, Please make sure to enter the correct shipping information

Do you ship internationally?
We ship to most countries via UPS worldwide.

Where are the products shipped from?
All our products are shipped from our US location in Orlando, Florida.

Return Policy
All unopened items may be return for a full refund or exchange.
Contact us at 407-523-1308 for your return authorization.

Please note the following: Returned items must be in their original state (i.e., new and unused condition) and contain all original materials included with the shipment. All items must be received by Caribbean Supercenter/caribbeansupercenter.com within fourteen days (14) of the date of purchase. Replacement item(s) will only be shipped after the defective item has been received. All returned items will be inspected and awarded a partial refund if opened or used. If the return is due to our error (as described below), the full cost of the merchandise and shipping charges will be refunded.

Items returned due to our error: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.